A few useful answers

How do I choose the right size?

Check the dimensions and configuration on the product page. Measure the space, including clearance around furniture and any installation requirements. The selected option determines the piece ordered.

Can I see a piece in my room?

Selected products include a Live View button. Availability depends on the product, selected configuration, device and browser. Use the listed dimensions when planning your space; a visual preview should not replace measurement.

What should I check before ordering lighting?

Compare the selected voltage, connection, dimensions and finish with your requirements. For hardwired fixtures, ask a qualified installer to confirm compatibility and installation needs before purchasing.

When will my order arrive?

Order preparation currently takes an estimated 3–12 calendar days, followed by regional transit. See the shipping policy for the transit ranges. These are estimates rather than guaranteed delivery dates.

Where do you ship?

Checkout shows the destinations and delivery methods currently available for your order. If your country is unavailable, contact us before ordering.

How do returns work?

Request a return within 14 calendar days of delivery through our contact form. Read the refund policy before sending anything back.

How do I get help?

Use the contact form. Include your order number for an existing order, or the product name, configuration and delivery country for a product question.