Terms of service

This website, orrenandvale.com, is operated by DSJ Commerce LLC under the Orren & Vale brand. These terms apply to use of the store and purchases made through it.

Choosing your piece

Check the selected size, finish, configuration and installation requirements before ordering. Photographs can show more than one configuration; the options selected in your order determine your purchase. Screen settings and lighting can affect the appearance of colors. Dimensions and specifications are listed for the relevant item.

Orders and payment

The checkout shows your selected items, currency, applicable charges and available payment methods before you submit an order. An order acknowledgement confirms receipt of your request; we will contact you if an error or fulfilment issue prevents us from completing it. If we cannot fulfil a paid item, we will arrange its refund.

Provide accurate delivery and contact information. If you notice an error, contact us promptly. Changes may not be possible once fulfilment has started.

Delivery, returns and product support

Our Shipping Policy explains preparation and estimated transit. Our Return & Refund Policy explains returns, cancellations and refunds. Any additional commercial warranty applies only if expressly stated for the item; these terms do not limit statutory consumer rights.

Electrical installation must follow the product instructions and local requirements. Use a qualified professional where required. Ask us before purchase if you need to confirm voltage, dimensions, dimmer compatibility or another installation detail.

Website and content

Use the site lawfully and do not interfere with its operation. Product information, prices and availability can change. Changes do not retrospectively alter an accepted order. Content rights remain with their respective rights holders; using the store does not grant a licence to republish its content.

Privacy and questions

Our Privacy Policy explains how personal information is handled. For order support or questions about these terms, use our contact form.

Mandatory protections that apply in your country of residence take priority over any conflicting provision. The terms in effect when you place your order apply to that order.